Services
1-Less Chore
Connecting customers to convenient door-to-door dry cleaning and garment-care delivery services.
About this project
Saving customers time and money with the convenience of managing free pick up and delivery services online.
Roles
Deliverables
1-Less Chore needed a modern, cohesive web and mobile experience that matched the quality of their award-winning dry cleaning and laundry delivery service. Our goal was to streamline online scheduling, strengthen brand consistency, and drive new customer signups.
Building trust in a remote environment
We partnered closely with stakeholders to redesign the website, refresh mobile workflows, and align digital marketing efforts with the company’s growth goals.
Result:
Improved clarity, credibility, and professionalism across all customer touchpoints.
Cohesive brand experience across platforms
1-Less Chore recently updated their delivery van wraps with a refreshed logo, bold colors, and stronger messaging. We extended this new brand direction across the website and mobile interfaces.
Result:
A unified digital design system and updated brand guidelines now deliver a consistent, recognizable customer experience across marketing, web, and mobile.
Improved digital messaging & content strategy
Users visit service-based websites to understand offerings quickly and take action. We simplified service and pricing content and optimized calls-to-action to guide visitors straight to scheduling.
Result:
Streamlined navigation, clearer messaging, engaging service visuals, and frictionless CTAs increased user understanding and confidence—leading to higher “Schedule a Pickup” conversions.
“Krissy was so easy to work with and she handled everything so we could focus on the business. Our customers get all the information they need on our new site making it easier than ever to signup for 1-Less Chore.”
Ken Hantman
Founder of 1-Less Chore
Increased new customer signups & mobile app downloads
Using a third-party POS for account management required an intuitive path from the website to registration and mobile app adoption. We redesigned these flows for simplicity.
Result:
A cleaner, more direct onboarding experience significantly increased both new customer signups and mobile app downloads
